FARLIE PHOTOGRPAHY | DELIVERY, RETURNS & REFUNDS

ORDERING ONLINE

Your order will be carefully packaged and delivered to your requested address subject to courier/postage costs.
You will receive a dispatch email as soon as it has been sent/collected by the courier with estimated arrival time.
Alternatively, you may wish to collect your order from Colchester, Essex, FOC.

DELIVERY

WHERE DO YOU DELIVER TO?

Online purchases are delivered to addresses in the UK only.
If you are overseas, outside the UK, and would like to make a purchase please get in touch to discuss shipping options, thank you!

HOW MUCH DOES DELIVERY COST?

A packing and delivery charge of £15 is applicable on all framed artwork.
Overseas orders will be subject to additional delivery charges, please get in touch to discuss costs.

COLLECT

You are welcome to collect your order from Colchester, Essex, FOC. Click ‘Collect Me’ at the checkout this is FOC.

HOW DO YOU SEND THE FRAMED PRINTS?

Each frame is carefully packaged. We use protective cardboard & bubble wrap. They are securely taped and clearly labelled. Packages are delivered to you via a courier service.

HOW QUICKLY WILL I RECEIVE MY ORDER?

You will typically receive your order within 21 working days. Whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period. All work is printed and framed to order, therefore it will take up to 21 working days to receive your delivery.

DELIVERY PROBLEMS

If you experience any problems with a delivery, please contact us by emailing info@farliephotography.co.uk

If our delivery service provider is unable to deliver your products, and such failure is your fault, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery.

RETURNS & REFUNDS POLICY

We understand that you may wish to return a product to us.

You will be entitled to return a product to us and receive a refund in accordance with this policy if:

(a)   we receive the returned product within 14 days following the date of dispatch of the product to you;

(b)   the returned product is not damaged in any way;

(c)    you comply with the procedure set out in this policy in relation to the return of the product.

RETURNS PROCEDURE

• Notify us that you wish to return a product within 7 days of receiving delivery. Email info@farliephotography.co.uk
• You will be responsible for paying all postage and packaging costs associated with returns under this policy.

This will need to be in person or by courier and insured due to the delicate nature of the framed work, with due care and attention in place.

REFUNDS

We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

We will not refund to you the original delivery charges relating to the returned product. Nor the courier/postage cost you have incurred by returning the artwork.